Refund policy

REFUND & EXCHANGE POLICY

At STAR HILLS, WE’RE COMMITTED TO DELIVERING QUALITY PRODUCTS AND A SMOOTH SHOPPING EXPERIENCE. PLEASE REVIEW OUR UPDATED POLICY BELOW:

REFUNDS

WE DO NOT OFFER REFUNDS

EXCHANGES

WE ONLY OFFER EXCHANGES IN THE FOLLOWING CASES:

• INCORRECT ITEM RECEIVED

• DEFECTIVE OR DAMAGED ITEM

TO REQUEST AN EXCHANGE, CONTACT OUR SUPPORT TEAM WITHIN 7 DAYS OF RECEIVING YOUR ORDER. BE SURE TO INCLUDE YOUR ORDER NUMBER AND CLEAR PHOTOS SHOWING THE ISSUE.

IMPORTANT NOTES

• ITEMS MUST BE UNWORN AND IN ORIGINAL CONDITION TO QUALIFY FOR ANY EXCHANGE.

• EXCHANGES WILL NOT BE PROCESSED WITHOUT PRIOR CONTACT THROUGH OUR SUPPORT TEAM.

• WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR ITEMS SHOWING SIGNS OF USE OR DAMAGE NOT CAUSED DURING SHIPPING.

General Questions & Inquiries: starhills@starhillsclothing.com